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My Coin isn't working

If you’ve visited a merchant on our compatibility list that has been verified to be Coin compatible and are still experiencing issues using your Coin, please follow the troubleshooting steps below:

IMPORTANT NOTE: Coin works in millions of locations. However, it does not work everywhere. Please see our Merchants page for more details, including our efforts to improve your experience.


If you are still experiencing problems with your Coin that you feel are not related to compatibility, please click here so that we can help you troubleshoot more.

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